2torial #0962:
Learn2 Choose a Travel Agent (continued)

Ask the right questions

Once you've narrowed your choices, call around to ask questions. You should ask most of these questions in person, too, when you meet with those agents who seem to offer what you're looking for.

What type of travel do you specialize in? Has the agent received special training or certification for coordinating business trips, honeymoons, or travel to a particular destination?

Can I reach you 24 hours a day? If you plan to rely on your travel agent for assistance when things go wrong, will you be able to get in touch? Does the agent work seven days a week, carry a pager, or check voicemail messages frequently? You might get stuck rearranging all your own plans if your tour bus takes off without you and you can't reach your agent.

Have you been where I want to go? Many travel agents take trips to familiarize themselves with the locations they specialize in. After traveling and staying there themselves, they can tell you what to expect, what to see and do during your stay, and what to watch out for.

Which services do you charge for and how much will they cost? How much commission will the agent charge you for booking airplane, train, or cruise tickets, or reserving a rental car? Which services (if any) are free of charge? Will there be any processing fees or other additional fees? Don't be surprised by your bill.