2torial #0790:
Learn2 Shop for Home Owner's Insurance (continued)

Ask around

You don't want to wait until after a crisis to find out how well your insurer will back up its claims. That's why it's important to check out an insurer's reputation before you buy a policy. Here are some issues to consider:

Customer satisfaction. Check with your local Department of Insurance to find out if the company has a history of consumer complaints. You can also check your local library or search the Internet for information that rates products and services according to customer satisfaction.

Word of mouth. Talk with friends, neighbors, and relatives about their insurers. Also, call the customer service departments of insurers in your area. If you're put on hold for long periods of time, or experience other trouble getting questions answered, this can be an indicator that you'd have similar difficulties after filing a claim.

Financial security. Check with an insurance rating service, which will give each insurer a grade, from "AAA" to "F."