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2torial #0762:
Learn2 Make a Business Complaint
 Complain to the merchant in
writing
Okay, your first try ended in rejection. Time to
up the ante and show these people you mean
business. This means stating your claim in a formal
letter of complaint. This letter serves two
purposes: it shows the merchant you're willing to
push your claim further, and it's a formal record
that you notified the merchant of your complaint.
The letter should be brief--no more than two
pages--and typewritten if possible. If not, write
legibly in black or blue ink. Here's what it should
contain:
Part 1: A statement informing the
merchant of your dissatisfaction with the product
or service. If it's a product, state the name,
make, model, serial number and where and when you
bought it. If it's a service, describe it and give
the date (or dates) it was performed and the name
of the person (if different from the merchant) who
performed it. Then briefly describe why the product
or service is defective or unsatisfactory.
Part 2: A brief description of what
you've already done to resolve the complaint and
the response you received. Give the names of people
you talked to and the date of your call or visit.
Part 3: A statement of what you want the
merchant to do about your complaint--either repair,
reimbursement, replacement or credit. Indicate the
amount of time you're willing to wait for a
response (two weeks is usually enough). Explain
that if you don't hear back within the given time
period, you'll refer the complaint to the
appropriate consumer agency (see
Step 4).
Part 4: Thank the merchant for his or her
cooperation.
Remember to include a copy of the receipt and
any other pertinent documents, such as a warranty
or contract. Do not send originals. Also, make a
copy of your letter to have in your files, and save
any letters you receive from the merchant. You
should keep all of these documents in a safe spot,
because you may need to use them in the future.
 Step
4
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