Many companies will pay to have a defective item shipped back for repair, reimbursement, replacement or company credit.

2torial #0762: Learn2 Make a Business Complaint Contact the merchant Most complaints can be resolved by simply calling or visiting the seller of the product or service. When you call, ask to speak to the appropriate person--typically the store manager, customer service representative or the contractor--and briefly describe the problem. Sometimes the complaint can be handled over the phone (such as with mail-order products, or if the product is too large to return), but in most cases you'll need to make an appointment. Note: If the product is made by another manufacturer, there's a chance the merchant will redirect you. If so, just start over with the manufacturer. If all goes well, you'll meet with the merchant, explain your problem again, show the defective product (or proof of the problem, like photos) and your receipt, give your preference for a solution, reach an agreement and leave. If you don't see eye to eye, try to stay positive. Make sure you know what the merchant considers a fair solution. Can you compromise? If not, can you take your complaint to the next rung up? If you're dealing with a customer service representative, ask to talk to someone in management--you may get more results. Failing these attempts, take a deep, calming breath, write down the names of the people you spoke with and leave. You'll need to decide if you want to push your complaint further. Step 3