2torial #0762: Learn2 Make a Business Complaint Prepare your case Before you contact the merchant, take a few steps to ensure a smooth conversation: Get your documents in order--receipts, warranties, contracts, estimates and so on. Also, if the product has a make, model and serial number, write this information down so you can have it on hand if the seller asks for it. Be ready to explain your problem in a calm, clear way. Prepare some notes if necessary. Decide what you would accept as a reasonable resolution. If your complaint involves a specific product, do you want the item replaced, repaired or exchanged for credit? Or do you want your money back? If you're dealing with a contracted service (like a new roof), would you accept free repair? Remember that there may be company policies regarding these choices. Step 2