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2torial #0506:
Learn2 Hire a Contractor
To build or not to build
Maybe you're starting your dream project of an
expanded kitchen or renovated living room, or
maybe, if emergency measures aren't taken soon,
you'll be checking into the local motel. If you're
a homeowner, chances are you'll be dealing with a
building contractor at some point. If, like the
rest of us, you're a bit unfamiliar with structural
engineering, electrical wiring, or plumbing codes,
choosing someone can be downright daunting.
Like most complex decisions, the key is not to
rush into things -- a little research and the
ability to ask the right questions at the right
time go a long way. These simple steps will take
you from your first phone call to the final
contract with confidence.

Before you start searching for a contractor, you
need to consider two questions. First, what exactly
do you need to have done? If the job involves a
specific type of work, such as installing a new
shower or building a backyard deck, you'll need a
contractor who specializes in that area, like a
plumber or a carpenter. But if the project involves
a combination of specific jobs, you'll probably
want to hire a general contractor. The general
contractor handles all aspects of the project --
from hiring specialty subcontractors, to getting
the building permits, to working with architects.
Technically, you could be your own general
contractor, but unless you have a near limitless
amount of time and patience, leave it to the pros.
Now for the second question: are you prepared to
have the work done? This may sound a little
strange, especially if puddles form on your floor
every time it rains. However, if the project is
more aesthetic than imperative, be aware of what
you're getting into: strangers tromping through
your home when you're still in a bathrobe, or power
tools blasting through the day. A one-week job
could turn into two weeks, a month, or even more,
through no fault of the contractor. The stress can
make you forget why you decided on the project in
the first place. Just make sure you're ready for
it, and remember that stress fades. When the work's
finished, it's the improvement that stays with you.
Narrow your search
As with any search for a professional service,
start with the most tried-and-true method: word of
mouth. Ask your friends if they can recommend a
specific contractor. You can also try local architects, building inspectors,
or independent building material suppliers. Even
your mortgage officer might know someone.
If you're still coming up short, check the
yellow pages (general contractors are usually
listed under "Building", while specialty
contractors go under their specialty). If you have
access to the Internet, a large number of Websites
are dedicated to researching and recommending
contractors. (Try typing "find building contractor"
in your search engine.) If you use one of these
sites, make sure it's independently operated and
not tied to an actual construction company.
Set up estimate appointments
Once you get five or six names and numbers
together, start dialing. Remember, you aren't
choosing a contractor yet. You're calling to decide
if you want them to make a bid on the project, and
to see if they're willing. Here's what you need to
do:
- Describe the project in a clear and concise way. Ask
if they're interested in giving you an estimate. Note: They may
say they have to see the site before they can make that decision.
- Ask for an approximate start date. Some contractors may
be booked for weeks, even months. If you want to get started right
away, this information can help you pare down your list.
- Ask if they are licensed and registered in the state.
Most contractors can't operate without a license, but the laws
vary from state to state (and country to country). If you're in
the U.S., you can call your local building department or consumer
protection agency to find out about the requirements.
- Ask for samples. In most cases, contractors will have
a photo portfolio of past work. This can help you determine their
experience with your type of project and the quality of their
work.
- Make your appointments. You should have at least three
contractors lined up to make a bid on the project. Make sure you
schedule enough time to sit down with each candidate and discuss
the project and any questions that come up.
Meet the contractors
Before the contractors come to make their
estimates, be prepared for the situation. You want
to be able to describe the project. If it's a
simple job, such as needing a new sink, then
there's not much to worry about. But if it involves
remodeling, be as detailed as possible. Will it
require architectural plans? Draw up a rough
sketch. Tell them your preference of materials, as
well as your budget limits. Use photographs of
similar projects you've seen in magazines --
whatever it takes to give them the clearest picture
of your vision. Then get ready for the hard part:
cost.
Odds are the estimated figures the
contractors give for costs and time will be greater
than you expect. Don't jump to the conclusion that
they're aiming high to see how much steam shoots
out of your ears. Usually the simple fact is that
they know more about what the job will entail than
you do. For example, the living room wall you want
removed is supporting half of the upstairs. Or
maybe the toilet you hope to install will require
digging up the septic tank.
There are usually many ways to approach a
project, but don't assume the contractor will
explain them all. Always ask questions to see what
the possibilities are -- you might save a bundle by
making minor changes to your original plan.
During the meeting, pay attention to
presentation. Be attentive not just to their
technical expertise, but also to their personal
manner. Are they professional and easy to talk to?
Are they clear about what they can and can't do?
You might be spending quite a bit of time with the
person. If you're at all uncomfortable at this
first meeting, it could signal more friction to
come.
If the meetings go well, tell the contractors to send their estimates
in writing. Explain that you want a fixed-price bid. This is standard
for most estimates -- it means the price given won't be subject
to future changes or mistakes made by the contractor. The bid should
detail the cost of labor and materials, and include a time frame.
Also let them know you'll be calling soon to ask more questions.
Compare estimates
Although it's hard not to jump at the lowest
price, always look before you leap. Make sure each
estimate details the exact specifications you
discussed. If one bid is significantly lower or
higher than the others, go through it carefully and
see where the cost differences are, then ask the
contractor about it. You may find out that the
other candidates are cutting corners or using
better materials. If you are at all confused with
any part of the estimate, ask.
Another decision factor is which estimate's time
frame you're most comfortable with. One bid might
be high, but if the contractor can get the project
done in a week instead of a month, it might be
worth it.
Compare credentials
Before you make your choice, it's always a good
idea to arrange a final phone interview with the
candidates to get a more complete picture of their
reputation and credentials. This may sound like
overkill, and for the more straightforward, simple
jobs, it may be unnecessary. But for larger
projects, a little legwork now can save you serious
headaches down the road. If you're living outside
the U.S., building regulations for licensing,
insurance and permits may be different, but for
those of you in the U.S., here are four key
questions to ask the final candidates:
1. Are they licensed and registered with the
state? If not, the work they do could be
considered illegal. You may have asked this already
when you were narrowing your search; now it's time
to get the state registration number to see if it's
current. If they're using subcontractors in the
job, make sure these specialists check out as well.
2. What types of insurance do they carry?
Contractors should have personal liability,
worker's compensation, and property damage
coverage. Without these, you may be held liable for
any injuries or damages that occur during the
project.
3. Can they get the necessary building and
zoning permits? Although smaller projects do
not always require permits, be on the safe side and
check. Permits make sure your project will be
looked over by a building inspector to see if it
meets state or local regulations. You won't have
much luck with insurance claims if you don't get
the necessary permits.
4. Can they give you references? A
good contractor should be able to give you names
and addresses of at least three former clients
who've had similar work done. This is the best way
to learn about the contractor's work. If you
contact a former client, prepare a set of
questions: Did the contractor start and end the
project on time? Were there any disputes involving
the work, and if so, how were they resolved? Was
the project ever interrupted by another job of the
contractor's? Were they satisfied with the work?
Write up the contract
OK, you've chosen your contractor, you're in the
home stretch, now it's time to get the details in
writing. Unless the project is extremely
well-defined and can be completed quickly (say
within one visit), you need a contract. This
doesn't necessarily mean a lawyer-approved
document. Rather, it's an agreement written by the
contractor in layperson's terms that outlines your
expectations, how the contractor plans to fulfill
them, and clear guidelines for payment. Contract
laws vary from country to country, state to state,
project to project, but you should know these basic
sections:
- Scope. The contract should explicitly state all the work
that needs to be done and explain each part of the job.
- Required materials. Materials such as lumber or electrical
components have code-required minimums. Be sure to state if you
want materials of a higher grade. Also, specify brand names, model
numbers, and colors.
- Duration. The contract should give the start date, but
good luck in getting a specific date of completion. However, a
good contractor will agree to a "target" end date and will come
as close to it as possible. You can give the contractor incentive
to do this through a payment schedule (outlined in the following
payment section).
- Building techniques. From dumping garbage to applying
paint to installing insulation, you can specify how the contractor
should handle certain tasks.
- Change orders. This is an authorization for work beyond
the scope of the contract -- new jobs you decide you want done
during the actual building. This section gives the change-order
labor rate and states that you will only pay for preapproved work.
- Insurance. The contractor needs to present proof of personal
liability, worker's compensation and property damage coverage.
- Payment. The contractor has already given you the price
in the estimate. Here, you need to decide how the money exchanges
hands. The most common method is to make payments as the contractor
reaches certain job milestones. For example, the first payment
comes when the contract is signed, the second when the foundation
is poured, the third when the drywall is up, and the last upon
project completion.
With a reliable contractor and a solid contract,
you can watch your project proceed with confidence.
Remember to be flexible -- even the best contractor
can't predict every problem that will arise -- but
take heart that you're in good hands.
-end-
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